FAQ
What types of jewelry do you offer?
IceGrind specializes in a diverse selection of unique jewelry pieces, including pendants and chains. Our collection features high-quality items designed to enhance your style and make a statement on any occasion.
How can I ensure the jewelry I purchase is of high quality?
We prioritize quality in our products. Each piece is crafted with attention to detail and made from durable materials. Our jewelry is designed to withstand daily wear while maintaining its aesthetic appeal.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags. You can initiate a return by contacting us at support@macondoshop.us.
How long does shipping take?
Shipping typically takes between 7 to 21 days for delivery within the United States. This timeframe may vary based on your location and other factors.
What should I do if my item arrives damaged or incorrect?
Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can address the issue promptly.
Can I exchange an item?
We do not offer direct exchanges. The most efficient way to obtain a different item is to return the original item and make a separate purchase for the new one.
Are there any items that cannot be returned?
Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Additionally, sale items and gift cards are non-returnable.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.