Contact information
Contact Information
IceGrind is operated by ICE GRIND TRADING LIMITED, operating under the brand name IceGrind.
For customer support, order questions, returns, exchanges, warranty support, shipping issues, or general inquiries, please contact us at:
Customer Support Email
Please include your order number when contacting us about an existing order.
What to Include
To help us review your request faster, please include:
Your order number
The email address used at checkout
A short description of your issue
Clear photos or videos, if the issue involves a damaged item, wrong item, quality issue, color fading, clasp issue, or package damage
Tracking information, if your package appears delayed or lost in transit
Response Time
We usually reply within 12 hours.
Response times may be longer during weekends, holidays, peak seasons, or periods with high support volume.
Returns and Warranty Requests
Please do not send any item back without contacting us first.
Returns, exchanges, refunds, and warranty requests must be reviewed and approved before the item is sent back.
Items returned without authorization or sent to the wrong address may not be accepted.
For return, exchange, refund, or warranty support, contact:
Business Entity
ICE GRIND TRADING LIMITED
Operating brand: IceGrind
Important Notice
Please make sure the information you provide is accurate and complete.
IceGrind is not responsible for delays caused by incorrect order information, incomplete contact details, wrong shipping addresses, or missing proof required to review a claim.
This contact information does not limit any non-waivable rights you may have under applicable consumer protection laws.