30-Day Warranty Policy

IceGrind products are covered by a 30-day warranty after delivery.

This warranty protects customers from covered delivery issues, manufacturing defects, early color fading, and clasp issues under normal use.

For warranty support, please contact us at service@icegrind.com.

Warranty Period

The warranty period begins on the delivery date shown by the tracking information.

Warranty requests must be submitted within 30 days after delivery.

Covered Cases

Arrived damaged or wrong item received
If your item arrives damaged or you receive the wrong item, contact us with your order number and clear photos. Once confirmed, we will send a replacement.

Package lost in transit
If tracking shows your package is lost during shipping, or the carrier confirms it was lost in transit, we will send a replacement after review.

Manufacturing defect
If your piece has a confirmed production issue within 30 days after delivery, we will review the case and offer a replacement or a fair solution.

Color fading under normal wear
If the plating fades under normal wear within 30 days after delivery, we will help replace the piece after review.

Clasp issue under normal use
If the clasp breaks or stops working under normal use within 30 days after delivery, we will help replace the piece after review.

Quality issue under normal use
If the item develops a confirmed quality issue within 30 days after delivery under normal use, IceGrind will review the case and provide a replacement or fair solution where applicable.

Not Covered

This warranty does not cover the following:

Lost items after delivery
Once the package is marked as delivered to the correct address, items lost after delivery are not covered.

Customer damage or misuse
Heavy impact, pulling, bending, crushing, dropping, improper storage, or intentional damage is not covered.

Normal wear
Small scratches, minor surface marks, stone surface wear, or natural wear from daily use are not covered.

Chemical or harsh exposure
Damage caused by harsh chemicals, abrasive cleaners, perfume, lotions, chlorine, saltwater, or improper cleaning is not covered.

Modified or repaired jewelry
Items repaired, resized, modified, or altered by another party are not covered.

Customer personalization mistakes
For custom or personalized jewelry, mistakes caused by incorrect information submitted by the customer are not covered.

How to Request Warranty Support

Please contact IceGrind customer service at service@icegrind.com within 30 days after delivery.

Include:

Your order number
Clear photos or videos of the issue
A short description of what happened
Tracking information, if the package was lost in transit

Our team will review your request and confirm the next step.

Replacement Terms

For confirmed covered cases, IceGrind may provide a replacement, repair solution, store credit, or another fair solution depending on the issue.

If the original item is out of stock, we may offer a similar replacement item of equal value.

Warranty replacements do not restart or extend the original warranty period.

Important Notes

IceGrind reserves the right to deny warranty claims that show signs of misuse, intentional damage, unauthorized modification, normal wear, or claims submitted after the 30-day warranty period.

IceGrind reserves the right to request photos, videos, tracking details, or other reasonable proof before approving a warranty claim.

This warranty applies only to the original purchaser and is not transferable.

This policy does not limit any rights you may have under applicable consumer protection laws.