Return & Exchange Policy

We want you to feel comfortable and confident when shopping at IceGrind. That’s why we offer a 30-day return and exchange policy after delivery for eligible items.

For return or exchange support, please contact us at service@icegrind.com before sending anything back.

Items returned without authorization will not be accepted.

Return & Exchange Window

You may request a return or exchange within 30 days from the delivery date.

To be eligible for a standard return or exchange, the item must be:

Unused and in original condition
The item must show no scratches, damage, signs of wear, resizing, repairs, or modifications.

Returned with all included items
Original packaging, accessories, and promotional gifts must be returned together. If a promotional gift is missing, its retail value may be deducted from the refund.

Approved before return shipping
Please contact IceGrind first at service@icegrind.com and wait for return instructions before shipping the item back.

Free Replacement or Exchange Cases

IceGrind will not charge a return or exchange fee for covered issues caused by shipping, production, or product quality.

Covered free replacement or exchange cases include:

Damage caused during shipping
If your item arrives damaged due to transportation, contact us within 30 days after delivery with your order number and clear photos. Once confirmed, we will help replace the item at no extra cost.

Quality issue under normal use
If your item has a confirmed quality issue within 30 days after delivery under normal use, we will review the case and offer a replacement or fair solution at no extra cost.

Wrong item received
If you receive the wrong item, contact us with your order number and clear photos. Once confirmed, we will help correct the issue.

Customer-Reason Returns

If the return is requested due to customer reasons, a return fee may apply.

Customer reasons include:

Changed mind
Ordered the wrong size, color, or style
No longer wants the item
Personal preference after receiving the item

For customer-reason returns, IceGrind may charge a return fee equal to 20% of the order value, capped at $50.

This fee may be deducted from the refund.

Return shipping costs for customer-reason returns are the customer’s responsibility.

Non-Returnable Items

The following items are not eligible for standard return or exchange:

Customized or personalized jewelry
This includes engraved, photo, name, initial, custom pendant, custom chain, and special-order items.

Final sale items
Final sale products cannot be returned or exchanged.

Used or damaged items
Items with scratches, wear marks, damage, resizing, repairs, or modifications cannot be returned.

Custom and personalized items are made specifically for you. However, if there is a covered quality issue, wrong item, damaged item, or production mistake, please contact us at service@icegrind.com for review.

Cancellation Policy

Orders may be canceled within 120 minutes after payment.

After 120 minutes, your order may already be in processing or production. Cancellations after this time may incur a 20% material and processing fee.

For customized, personalized, engraved, photo, or special-order jewelry, cancellations may not be available once production has started. If cancellation is still possible, a 50% customization and material processing fee may apply.

Please review all personalized details carefully before placing your order.

Refund Processing

Refunds are processed within 7 working days after we receive and inspect the returned package.

Refunds will be issued to the original payment method.

The customer-reason return fee, return shipping costs, customs duties, taxes, VAT, and other non-product charges are non-refundable where applicable.

Important Notes

IceGrind reserves the right to refuse returns or exchanges that do not meet this policy.

IceGrind reserves the right to inspect all returned items before approving a refund, exchange, or replacement.

This policy does not limit any rights you may have under applicable consumer protection laws.